Customer Service Representative |SMM | CSR

Contractor Foreman (2023 - 2024) I worked as a Chat support Representative/Technical Support. This is a construction management software. We help contractors if they have issues in scheduling tasks for the crew, as well as making plans and obtaining new jobs. Estimates. reports, forms, submittals, and daily logs. This management software is integrated into Quickbooks Desktop and Online which is financial management software.

Qualfon Company , Cebu City Site (2019 - 2021) My second Company working as a Customer Service was at Qualfon Cebu, Philippines. In this company, our brand is Tracfone wireless which is under Verizon Company. We help American Citizens with their concerns and issues about phone service, either troubleshooting on their phones or adding minutes, as well as applying for safe link wireless free phones and free minutes every month by the US government. We faced many customers in a day and helped them with their concerns. I can work under pressure.

Concentrix Ph, Cebu City Site (2017 - 2019) This is my first BPO or call center job. My first account was in the Intuit QuickBooks Desktop - Payroll Department, where I worked as a customer service/technical support. We assist them in purchasing QuickBooks Desktop Pro, Premier and Enterprise. We also help them update their QuickBooks Software. We help set up their employees and add Payroll items such as hourly wage, overtime, health insurance, social security, federal and state tax, company contributions, and deductions. We helped them add the payroll items and walked them through the step-by-step process until printed a check for invoices. We help them schedule their payment for the payroll and we also troubleshoot if there are taxes that are not properly calculated. My second account was at Comcast as Customer service/Technical Support as well. This account is Chat Support but there are times we do outbound calls if we disconnected with customers in the process of troubleshooting their issues. We assist them in purchasing Cable, Internet, Phone and Home Security Services. We help them troubleshoot if they there are problems with the service such as the internet is not working. We assist them in basic troubleshooting, sending signals to the modem and if there are no outages, we create a ticket and scheduled technician visit to their homes.