Amazon Virtual Assistant

In my role as an Inbound Sales Representative, I have successfully handled customer inquiries while identifying opportunities to upsell and cross-sell products. At T-Mobile, I regularly engaged with customers to offer upgrades, such as new phone lines or device upgrades, based on their needs and preferences. My approach focuses on understanding customer requirements, presenting tailored solutions, and demonstrating the value of additional products. I consistently achieved sales goals by building rapport with customers, explaining product benefits clearly, and ensuring a smooth, positive purchasing experience.

I am a proactive professional with a solid foundation in product research and sourcing, having recently acquired knowledge in identifying profitable opportunities, analyzing market trends, and evaluating products for maximum profitability. Drawing from over a decade of experience in outbound sales, lead generation, and customer service, I bring exceptional attention to detail, communication skills, and a results-driven mindset to the product sourcing process. My expertise in CRM tools and client engagement, coupled with strong organizational skills, enables me to efficiently gather data, assess market demands, and deliver actionable insights. I am eager to apply my skills and growing expertise in product research to support e-commerce businesses in achieving their goals.

My expertise lies in maintaining a professional, empathetic, and positive attitude while delivering solutions that enhance customer satisfaction. I excel at troubleshooting, resolving issues, and ensuring a seamless customer experience. My focus has always been on building long-term relationships with clients by providing exceptional support and fostering trust.

With extensive experience in outbound sales, I have consistently demonstrated the ability to generate leads, close deals, and exceed sales targets. I have successfully managed B2B and B2C campaigns, engaging prospects through cold calling, building rapport, and identifying client needs to offer tailored solutions. My expertise in effective communication and negotiation has allowed me to convert potential leads into loyal customers while driving revenue growth for various companies. I thrive in fast-paced environments and am skilled at handling objections and overcoming challenges to meet and surpass sales goals.