Overview
Looking for full-time work (9 hours/day)
at $6.00/hour ($1,188.00/month)
Bachelor of Science in Business Administration Major in Operation Management
Last Active
April 4th, 2025 (2 days ago)
Member Since
February 15th, 2023
Profile Description
I am a team leader in BPO industry with over 4 years of experience. I am proficient in time management, problem-solving, data analysis, customer service and Excel.
I have good knowledge on Microsoft Office and VBA, Power BI, Power Pivot & Power Query.
I also have experience in Google Analytics, Dynamic Reporting, Search Engine Marketing Analysis and Data Reports.
Top Skills
With expertise in managing Freshworks emails, I ensure SLA compliance by prioritizing and organizing communications to meet response timelines. I track agent performance closely, monitoring metrics like response quality and handling time to maintain high standards. Additionally, I address and resolve ticket issues efficiently, collaborating with agents or escalating cases as needed. My experience includes managing, categorizing, and tracking emails to streamline ticket workflows while keeping clear records of interactions. I also analyze performance data to generate insights, helping identify areas for improvement in response times and team productivity.
Other Skills
Marketing » CRM » Freshworks CRM
Experience: 1 - 2 years
E-Commerce » Logistics Management » Freight Forwarding
Experience: 1 - 2 years
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- IQ
- Score: 100
- DISC
- Dominance: 29%
- Influence: 16%
- Steadiness: 38%
- Compliance: 18%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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