Teresita

Collections Agent Specialist/ Customer Service Rep

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Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Bachelors degree

Last Active

March 27th, 2025 (3 days ago)

Member Since

February 14th, 2023

Profile Description

Experienced COLLECTION SPECIALIST/CUSTOMER SERVICE SUPPORT/ CHAT/ EMAIL HANDLING for over 8+ years who is passionate, a go-getter, who works with INTEGRITY that has a big heart to help you thrive in your business.

I am responsible for managing and collecting all the outstanding accounts receivables from customers and clients.

I am also well-versed in identifying customer needs and can offer solutions quickly. Process returns/refunds/ replacements and prepares for customers' delivery. Assist customers with questions they may have. Work through problem-solving scenarios for customers.

I am hardworking, well-organized, efficient, and self-motivated. I am a fast learner, a multitasker and always aiming for success in my profession as well as personal undertakings. My goal is always to exceed the expectations of my employers and clients.

Furthermore, these are the tools I used:

Messaging tools:- Slack- Nice- GSuite- Facebook Messenger- Zoom- Viber- WhatsApp- Telegram- Microsoft Outlook
Dialing tools:- Ring Central
- Top Leads- Avaya- Avaya One-X- Scout- AWS Dialer- Atticus
CRM:- Citrix
- Titan- Customer Service Central- Innovis- IntelliCheck- Monarch- EASE OBO- ASANA
OTHER TOOLS USED and Skills:- Google Sheets- Excel- Canva- Microsoft Word