Team Leader

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

High school diploma

Last Active

February 17th, 2025 (3 days ago)

Member Since

February 14th, 2023

Profile Description

With my 14 years of experience in e-commerce customer service, I possess a strong foundation in providing exceptional support and building positive customer relationships.
In my previous role as a Customer Service Representative and Team Leader at my previous companies, I was responsible for the following:
Handling customer inquiries via phone, email, and chat, resolving order issues, and providing product information, or Reducing customer churn by 15% through proactive issue resolution and personalized support.
I analyzed customer data to identify purchasing patterns and optimize marketing campaigns, which involved similar data analysis skills used in fintech for customer segmentation and targeted financial product offerings.
I managed a high volume of customer inquiries through various channels (phone, email, chat) and resolved complex issues, ensuring customer satisfaction. This experience aligns well with the demands of providing exceptional customer support in the fast-paced fintech environment.
I am proficient in CRM software, ticketing systems, communication tools, problem-solving techniques, and active listening. I am also a highly adaptable and quick-learning individual with a strong work ethic and a genuine desire to exceed customer expectations.
I believe my skills and experience align perfectly with the requirements of this role, and I am confident that I can make a significant contribution to your team's success.
Thank you for your time and consideration. I have attached my resume for your review and welcome the opportunity to discuss my qualifications further in an interview.