Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 8th, 2024 (today)

Member Since

February 14th, 2023

Profile Description

As a Customer Sales Advisor with Acquire Business Process Outsourcing, I am responsible for answering customers' queries and questions in a business-to-business campaign for one of the largest telecommunications companies in the U.S.
Ensure that all key performance indicator is met with the sales quota, which
includes reliability, efficiency, productivity and tool utilization.

As an ITO Consultant Level II with DXC Philippines, McKinley Taguig City PH. I acted as a liaison between the project managers and server administrators; coordinated changes in the operating system, activated applications and platforms, disconnected/decommissioned servers, and assisted the operations with migration to the cloud and digital innovation. I was also responsible for ticket troubleshooting creation and completion. Instance and POC (proof of concept) creation using the AWS platform and applying the AGILE process.
2010-2018

As an Operations Manager and Project Manager prior with Alorica, Pioneer Mandaluyong City PH, I support ethernet ordering and gatekeeping for the biggest telecommunication in the U.S. Increase selling time, order quality and decrease cycle time, downstream billing defects, and broader operational costs while remaining focused on a positive experience for our customer along with meeting internal and client-specific KPIs and goals. I managed twenty-four (24) project managers and was responsible for regular coaching and mentoring sessions to ensure growth and acquire new businesses