- Responsible in managing a team of individuals in making sure they hit the company’s required goals and KPIs
- Responsible in driving tea
- Daily sending of reports with regards to the whole workstream’s productivity, downtime, and status/progress end of day
- Audit accounts worked on by the representatives based on Conifer’s quality standards
- Collaborate and give ideas on improvements and address issues currently affecting the workstream
- Conduct trainings, QA calibrations and process updates
- Present team and individual’s previous month score per KPI and overall scorecard
- Daily sending of report for Top Dollar accounts to be closed for the whole workstream
- Drive representatives to clear all backlog accounts daily as the capacity permits
- Random knowledge check on representatives by asking questions pertaining to the process based on different scenarios and on see if they are updated on the advisories sent per Job Aid
- Daily extract accounts from our inventory in ACE tool for allocation to be sent to representatives
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.