Executive Support and Project Management

Handled massive amounts of data for the project evaluation and monitoring of one of the government agencies in the Philippines. I leverage advanced Excel skills and data analytics tools to extract, analyze, and interpret large datasets, providing actionable insights to drive business decisions. I collaborate closely with cross-functional teams to develop and automate reports, ensuring data accuracy and accessibility. My ability to translate complex data into clear, concise presentations has been instrumental in supporting strategic initiatives and enhancing operational efficiency.

I have expertly managed complex calendars for senior executives, ensuring seamless coordination of meetings, appointments, and travel schedules. I proactively anticipate scheduling conflicts, prioritize commitments, and communicate changes efficiently to all stakeholders. My attention to detail and organizational skills have consistently supported the smooth operation of executive functions.

In my experience with SAP S/4HANA, I have efficiently managed end-to-end business processes, including financial transactions, procurement, and inventory management, within the platform. I am proficient in customizing SAP modules to meet specific organizational needs, ensuring seamless integration and optimal system performance. My expertise in SAP S/4HANA has enabled me to streamline workflows, reduce operational costs, and enhance data-driven decision-making for the organization.

In my experience with Salesforce, I have managed customer relationships by leveraging the platform to track sales leads, opportunities, and customer interactions. I am proficient in customizing Salesforce to meet business needs, creating dashboards, reports, and automated workflows that improve sales efficiency and data accuracy. My expertise in Salesforce has enabled me to support business growth by providing actionable insights and ensuring a seamless customer experience throughout the sales cycle.

In my role in events management, I have successfully organized and executed both online and face-to-face events for government agencies in the Philippines. I have managed all aspects of event planning, from initial concept development to logistics, ensuring that each event aligns with the objectives and protocols of the agency. My ability to coordinate with multiple stakeholders and adapt to various formats has consistently resulted in well-received and impactful events.

In my role, I have effectively utilized Google Workspace to streamline communication, collaboration, and document management across teams. I am proficient in using Google Sheets, Docs, Slides, and Calendar to organize workflows, create reports, and manage schedules efficiently. My ability to leverage Google Workspace's tools has enhanced productivity and facilitated seamless collaboration in both remote and in-office settings.

In my role in project management, I have led process improvement initiatives to enhance efficiency and reduce operational bottlenecks. I analyze existing workflows, identify areas for improvement, and implement streamlined processes that align with project goals and organizational objectives. Additionally, I am Lead certified and have created a ticketing management tracker to ensure effective monitoring and resolution of issues, resulting in measurable gains in productivity and overall project success.

In my experience with Zendesk, I have managed customer interactions and support tickets efficiently, ensuring prompt and effective resolution of issues. I am skilled in configuring and customizing Zendesk to align with specific business processes, enhancing the customer experience and streamlining support operations. My expertise in using Zendesk's reporting tools has enabled me to track performance metrics, identify trends, and implement improvements to boost customer satisfaction.

In my role in sales support, I have efficiently managed ticket booking processes, ensuring accuracy and timely reservations for clients. I handle all aspects of the booking process, including coordinating with vendors, confirming details, and addressing any issues that arise. My attention to detail and commitment to customer satisfaction have consistently ensured smooth and hassle-free ticketing experiences for clients.