-Handling difficult customers and turnaround customer experiences.
-Investigate customer care interactions and provide feedback through sorting of data in using excel.
-Conducting Investigations by listening to call interactions to identify the cause of escalation and provide agent opportunities. ?
-Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
-Proficient in using MS Office tools
-Can fluently speak English language
-Can do multi-tasking
-Manages and organized time well for productivity
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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