Handling daily correspondence pertaining to billing disputes, collection disputes, and early cancellation fees. Monitored the team’s performance by acting as officer-in-charge for compliance and dollar adjustments.
Trained for Tier II accounts. Ensured resolution to customer’s concerns and provided satisfactory solutions. Handled high stress accounts like US Telecommunications and US satellite TV. Experience in ecommerce - Amazon, eBay, Wal
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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