Customer Service / Graphics Designer / Virtual Assistant

I provide services for altering and improving pet and human photos, including transforming images, enhancing visual quality, removing objects, and adding or changing backgrounds providing digital hand-drawn people or pets using Adobe Photoshop I also enjoy making graphics for social media eg; Content creation, Blog post, Video Reels and etc. using canva.

I'm a skilled customer service representative with more than a year of experience in providing support through calls and chat. I have worked in a BPO industry where I have handled retail, healthcare and telco accounts. In retails account we assist customers with their concerns and responds to customer's product inquiry, we process return and refund of incorrect or damaged items, and we guarantee the quotas are met. In healthcare account my main objective is to keep track of patients' dental and vision health data, as well as to answer incoming inquiries from healthcare professionals eg: Doctors, nurses and assistant nurses who want to confirm their patients' Health insurance coverage for dental and vision, and performing outbound calls and follow-up when necessary. I am in charge of validating their patients' insurance coverage, updating records to ensure correctness in the system, and giving it to them in real time via email or fax, all while ensuring their data protection is a high priority. In Telco account, I provided customer support through call, chat or email, We provided telecom services and mobile devices to people and businesses. I have handled payments processing while ensuring the data security of customers and competent to meet daily/weekly targets and customer satisfaction.

I underwent extensive training as a virtual assistant, including SMM, basic research, data entry, project management, visual and video design with canva, and calendar management and received a certificate of completion. I've obtained enough knowledge and skills to be fully prepared to be your virtual assistant.

I managed the social media accounts for an online shop that offered customized digital art for pets and humans. I've overseen content generation, graphic and video design, and social media advertising.

I have more than a year of experience delivering customer care to international accounts that demand English fluency.

I provide services for altering and improving pet and human photos, including transforming images, enhancing visual quality, removing objects, and adding or changing backgrounds providing digital hand-drawn people or pets using Adobe Photoshop I also enjoy making graphics for social media eg; Content creation, Blog post, Video Reels and etc.

In my previous jobs, I worked in customer service and provided support via chat or email.

I underwent extensive training for data entry and gained a certificate of completion. I can show you my sample works in my portfolio, please check it on my profile, Thank you.