Overview
Looking for full-time work (8 hours/day)
at $9.12/hour ($1,605.12/month)
Bachelors degree
Last Active
November 27th, 2024 (today)
Member Since
January 27th, 2023
Profile Description
I bring over a decade of experience as a Level 2 technical support specialist in an outsourcing company. Central to my role are robust problem-solving abilities and a capacity for independent work. My adeptness in verbal and written communication allows me to engage effectively across all levels of an organization. A strong passion for technology propels me to seek out innovative tools and strategies, fostering a nimble and adaptable approach to evolving environments. Mastery of Zendesk and Salesforce is fundamental to my role, supplemented by proficiency in CRM tools for VoIP, enhancing my skill set. With a track record of adeptly managing customer concerns using CRM and MSP tools, I consistently achieve high satisfaction ratings, previously attaining a 95% rating. Committed to ongoing growth, I actively pursue opportunities to further develop my expertise.
Top Skills
Marketing » CRM » Salesforce
Experience: 1 - 2 years
We use it to access, change, integrate and update agents information.
Project Management » Jira
Experience: 1 - 2 years
We use it to access information for our agents
Other Skills
Project Management » Atlassian
Experience: 1 - 2 years
We use it for knowledge based
Marketing » CRM » NetSuite CRM
Experience: 1 - 2 years
Basic Information
- Age
- 42
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Aliaga, Nueva Ecija
- Tests Taken
- IQ
- Score: 107
- DISC
- Dominance: 42
- Influence: 10
- Steadiness: 22
- Compliance: 26
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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