Operations Supervisor/Manager Virtual Assistant-Free Lancer

Overview

Looking for full-time work (8 hours/day)

at $9.66/hour ($1,699.98/month)

Bachelors degree

Last Active

December 1st, 2024 (yesterday)

Member Since

January 19th, 2023

Profile Description

I have a great deal of experience managing teams both strategically and transformationally leader. Creates opportunities for training, mentoring, and development to boost performance. Exhibits a strong grasp of resource planning and project delivery.
Proactive and focused on results when planning day-to-day operations and resolving service issues. Provides advanced skills in dealing with problems that have an impact on the success of teams and businesses. Consistently exceeds expectations by managing teams and personal time with excellence.
My extensive knowledge of our products enables me to provide effortless customer service. I go the extra mile to ensure customers are happy and satisfied with the company's products and policies. Treating customers with respect, providing prompt assistance, communicating clearly, and being honest, and lastly, providing a creative clear solution, looking for alternative options, and always transitioning them to a better place.
Professional Summary:
For the past 10 years, I have been delivering easy-to-use customer service, technical support, and sales for financial institution accounts and eCommerce.Experienced in Lead Mentoring for upskilling classes related to (Business Support, Disputes, and Claims, Limitation - Brand Risk, Compliance, Fraud/Seller Risk, AUP, AML, Credit Risk, and different kinds of departments) A customer service supervisor who is highly regarded for improving team performance in customer service and SLA delivery. Capable of motivating teams and guiding underperforming individuals towards their management potential. With a focus on developing and implementing process improvements to drive company growth and technical innovation, I am a proactive, energetic, and experienced troubleshooter.We prioritize developing and implementing process improvements to drive company growth and technical innovation.My work ethic is strong and I have excellent interpersonal and communication skills, which allow me to handle pressure effectively without compromising quality serviceI am in charge of overseeing all activities within my team, strategies, KPIs, performance, and the quality of my teammates.Assists members in achieving their aspirational goals and developing the necessary skills that can lead to outstanding results. Boost the team's strengths and address their weaknesses.Analyzing data for Performance Management, RCR, and NPSCollaborating with various risk departments to enhance processes and develop innovative tools.Acquainted with using software applications like Hubspot, Google Suite, Microsoft Office, Slack, Outlook, Fresh Desk, Fresh Sales, Gorgias, and Salesforce.