Experienced CSR,Appointment Setter, & Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 24th, 2024 (yesterday)

Member Since

January 18th, 2023

Profile Description

* NON-VOICE SOCIAL MEDIA APPOINTMENT SETTER/LEAD GEN
- Search for qualified leads through Instagram
- Engage in a friendly conversation and introduce our services
- Set an appointment
* REAL ESTATE LEAD GENERATOR
- Doing outbound Real Estate circle prospecting
- Setting appointments to leads who are interested in selling their property
* CUSTOMER SERVICE REPRESENTATIVE / ORDER PLACER
- Doordash Order Placer
- Outbound calling to merchants whom the customers on tickets placed an
order
- Answered constant flow of customer and merchants calls with up to 100 calls in queue per minute
- Compiled customer feedback and recommended service delivery improvements to management
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company
information
* CUSTOMER SERVICE REPRESENTATIVE / FASHION CONSULTANT
-Proposed accessories to complete outfits and complement clothing choices, order tracking
- Accepted and processed customer payments
- Process and verify customer's subscription
* CUSTOMER SERVICE REPRESENTATIVE / CHAT AND EMAIL SUPPORT
- CSA/ Email and Chat Support
- Nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
- Checked in with dispatch service and updated with current location
- Handled customer concerns and issues effectively by responding to their emails and chat in a timely manner
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests
* LAW OFFICE SECRETARY
- Scheduled and made appointments for attorneys
- Diligently edited legal correspondence for grammar and spelling
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys
* CUSTOMER SERVICE CLERK/ PAGING RECEPTIONIST
- Paging Receptionist
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Responded to customer requests for products, services, and company information
- Provided information to customers regarding Gaisano Grand Mall's charge card and loyalty program and helped to open and activate new accounts
- Provided primary customer support to internal and external customers in a fast-paced environment
*INBOUND SALES REPRESENTATIVE
- Place orders, process refunds, and offer upsells to Home Shopping Network(HSN) customers
- Worked with an average of 30-40 daily customers to sell different types of products, from personal accessories, fashion accessories, beauty products, appliances, and household products
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Established excellent sales ability and strong interpersonal skills with confidence and persuasive approach
- Overcame objections using friendly, persuasive strategies
- Provided information about available products and services including membership details and purchase advantage
* PRIVATE TUTOR
- Tutored Kinder to Grade school students
- Instructed children between ages 4 and 8 on English basics
- Cultivated language skills through the use of traditional poems, nursery rhymes, and riddles to help students develop comprehension, vocabulary, and love of language
- Observed and assessed student performance and charted the progress