Executive Assistant, Email & Chat support, Loan Originator,

Having worked in customer service for over 4 years, I am an experienced professional. Since I am very good at developing and implementing effective client and customer service strategies and implementing strategic goals, I am in an ideal spot to significantly contribute to the growth and development of an innovative business.

As an Executive Assistant for a US-based real estate client from 2023 to 2025, I provided comprehensive administrative support by managing client emails, schedules, and daily operations. I maintained and updated property listings, tracked market trends, and generated reports to aid decision-making. Serving as the primary point of contact for clients, I facilitated smooth communication between clients, vendors, and team members. I also conducted market research, including competitor analysis and property valuations, while managing travel arrangements. Additionally, I contributed to content creation for marketing materials and assisted with project coordination using tools like Trello and Google Sheets. My role also involved delivering excellent customer service and technical support to ensure seamless operations.

I make phone calls to prospective customers in order to schedule appointments and create new leads. I learned about the client's demands, including the state of their house, their driving force, and when they plan to sell. I will forward the lead to the business once it has been established. Every day, I acquire around 150 calls, and 30 of those leads are successfully forwarded.

In order to guarantee client satisfaction and uphold an excellent company image, I work as an Email Support Specialist, a specialist that responds to consumer emails by answering questions, resolving issues, and providing information about goods and services.

knowledgeable chat agent with a history of delivering first-rate administrative and customer assistance. Extremely well-organized, meticulous, and capable of managing several projects with accuracy and efficiency.

In charge of overseeing the entire lending process, including determining creditworthiness by processing loan applications and supporting documentation within predetermined parameters. To ascertain a borrower's financial eligibility and loan viability, interview them. Establish plans for debt repayment and ascertain all relevant ratios and KPIs. Client communication and requests for better information. in charge of the underwriting procedure that decides whether the loan is accepted or rejected.

Innovative, vibrant social media manager renowned for enabling businesses and individuals to attain personal development and brand exposure via an engaging online presence. demonstrated ability to develop trend-conscious social media and email marketing campaigns to foster follower loyalty by igniting engagement across numerous platforms.