Customer Service ,Customer Support , Cold Caller, E-Commerce

I have over a year of experience working as an appointment setter for a UK-based company, where I excelled in scheduling high-quality appointments that consistently met and exceeded client expectations. My ability to build rapport, identify client needs, and effectively communicate value resulted in a high success rate in securing appointments. My achievements include being recognized as the top performer in our team, consistently setting the highest number of quality appointments. This success was driven by my strong work ethic, attention to detail, and dedication to delivering results. I take pride in my ability to contribute to team success while maintaining a professional and client-focused approach.

I gained valuable experience working as a customer service representative at Telus International Philippines, where I built the foundation of my professional career. This role honed my communication, problem-solving, and customer engagement skills, shaping me into the dedicated and results-driven individual I am today. During my tenure, I transitioned into becoming a top-performing sales agent for a U.S.-based account, consistently exceeding sales targets while maintaining exceptional customer satisfaction. My dedication and outstanding performance earned me multiple awards and recognition, showcasing my ability to deliver results under pressure. This experience has instilled in me a strong work ethic, adaptability, and the ability to connect with customers effectively, skills that continue to drive my success in all professional endeavors.

I worked in the investment recovery industry, where I was responsible for selling and offering services to clients. Despite starting without formal training, I quickly adapted and developed the skills needed to excel in this highly competitive environment. This role taught me how to effectively communicate with customers, address their concerns, and guide them toward choosing our services. Through determination and a customer-focused approach, I consistently met and exceeded weekly targets. The experience not only shaped my ability to thrive in a fast-paced sales environment but also strengthened my resilience, adaptability, and understanding of customer needs. It has been instrumental in building my confidence and expertise in outbound sales.

As a customer support specialist in e-commerce, I managed hundreds of emails daily, addressing customer concerns and resolving issues related to shipments, payments, and other inquiries. My role required quick problem-solving, excellent communication skills, and a customer-first mindset to ensure satisfaction and build trust with clients. Beyond customer support, I was responsible for organizing and securing collaborations for my client’s business. I also managed social media accounts, ensuring consistent engagement and a strong online presence. What I am most proud of is that I accomplished all of this without formal training, yet I successfully ran the business operations smoothly and contributed to its long-term growth. My willingness to learn and adapt played a key role in ensuring the business thrived without any major issues. I am always eager to take on new challenges and provide solutions that drive success.

As a lead generation specialist, I have developed a strong proficiency in using various tools and platforms to identify and generate high-quality leads. My expertise includes working with LinkedIn, True People Search, Apollo, and several other platforms, enabling me to efficiently source and qualify potential prospects. Through this experience, I have learned how to analyze data, identify key decision-makers, and create targeted outreach strategies that align with business objectives. My ability to leverage these tools effectively has resulted in the consistent delivery of high-value leads that drive sales and growth. This role has enhanced my research skills, attention to detail, and understanding of lead qualification, all of which contribute to my success in generating impactful results for the team.

Working as a skip tracer for Investment Recovery LLC, a Florida-based company, has been instrumental in shaping my professional growth. In this role, I utilized various platforms such as True People Search and other advanced tools to locate individuals, properties, and even unclaimed funds. My responsibilities included conducting thorough research, verifying information, and providing accurate leads to support the company’s objectives. This experience taught me the importance of attention to detail, persistence, and effective problem-solving when handling complex cases. This role not only enhanced my investigative skills but also gave me a deeper understanding of how to navigate and analyze data across multiple platforms. It has been a rewarding experience that has contributed significantly to my professional development and success in the industry.

Cold calling has been one of my core expertise areas, where I excel at engaging with people, building rapport, and effectively communicating value to convince potential clients. My ability to adapt to different customer profiles and address their needs has consistently resulted in successfully closing deals. With strong persuasive skills and a customer-focused approach, I have a proven track record of turning cold leads into loyal clients. This role has honed my confidence, resilience, and ability to handle objections, making me a top performer in sales and customer interactions.