Operation Supervisor| Solar Customer Advocate | General VA

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

March 6th, 2025 (today)

Member Since

January 12th, 2023

Profile Description

I've been in Business Process Outsource (BPO/Call Center) for 6 years as an Operation Supervisor. I ensure to provide quality customer service by resolving customer’s issues and providing an added value experience. Part of my task as a Supervisor is to manage the team’s performance by making sure to coach them to redirect and at the same time target the client’s demands.
I also worked as customer support/technical support where I assisted customers with their concerns.
Some of the task I do and can offer are below:
- Answering queries through call/chat/SMS/email
- Answering Supervisor/Manager calls
- Appointment scheduling
- Cold calling
- Project Management
- Email Management
- Ticket management
- Extracting and analyzing reports to discuss during the weekly/monthly goal setting meeting
- Administrative task such as creating a file for plans for the upcoming month, creating schedules for my direct report, managing my direct reports time adjustments, setting up a meeting with the clients to discuss performance of the team
- Oversee other teams especially if their supervisors are out
- Training new hires
I ventured out into the virtual assistant/freelancing industry and I learned that the post is vital when it comes to small or big businesses. I was able to understand that the life of businesses depends on how customer service will be able to provide an extraordinary experience to the customers, also, helping clients be more productive in order to grow their businesses. Not only to provide answers to customers' concerns but also to make sure that we have a connection with them. Regular communication is important to me, so let’s keep in touch.