Virtual Assistant|CSR|Product Specialist|Product Listing

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

December 4th, 2024 (today)

Member Since

January 10th, 2023

Profile Description

Hello! My name is Upgrade to see actual info, and I bring a diverse background in customer service, e-commerce management, and outbound sales. With experience in handling customer inquiries, managing e-commerce operations, and driving sales, I offer a range of services designed to help your business thrive.          

  Services I can Offer:

- Customer Service Support: 

Professional handling of customer inquiries via email, phone, and social media to enhance customer satisfaction and retention.       
                          
- Order Management and Fulfillment: 

Efficient order processing, tracking, and management, including coordination with shipping couriers to ensure timely deliveries.  

- E-commerce Optimization: 

Creation and management of product listings on Shopify and other marketplaces to maximize visibility and sales performance. 

- Sales Outreach and Lead Generation: 

Strategic outbound sales initiatives to attract new customers and nurture existing relationships, driving revenue growth.

- Dispute Resolution: 

Expertise in resolving customer disputes on payment platforms like Stripe and PayPal, safeguarding your business’s reputation and finances.  

- Technical Support:

 Basic troubleshooting assistance for website and app issues to ensure a seamless customer experience.

- Customer Feedback Management: 

Gathering, analyzing, and acting on customer feedback to improve products, services, and overall customer satisfaction.      
              
- Social Media Management: 

Engaging with customers on social media, responding to comments and DMs, and fostering a positive online presence. 

- Coupon and Promotion Management: 

Creation and distribution of promotional offers to drive customer engagement and increase sales. 

- Training and Development: 

Training staff in customer service best practices and e-commerce platform management to enhance team performance.

- Data Analysis and Reporting: 

Tracking key metrics related to customer service and sales to provide actionable insights and strategic recommendations.

- Inventory Management: 

Monitoring stock levels and coordinating with suppliers to ensure products are always available for customers. 

- CRM Management: 

Utilizing customer relationship management software to keep track of customer Upgrade to see actual inforactions, improve service delivery, and increase sales.

- Content Creation: 

Developing engaging product descriptions and website content to attract and retain customers.                                                                                                                                      
SKILLS:     
  
Communication                                                                                                         
Problem-Solving 
Attention to Detail 
Technical Proficiency 
Empathy and Patience 
Time Management 
Product Knowledge 
Order Management  
Problem-Solving 
Multitasking 
Product Knowledge 
Organizational Skills 
Active Listening 
Goal-Oriented