Mary

Customer Service Representative / virtual assistant

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With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $3.70/hour ($651.20/month)

Bachelors degree

Last Active

January 24th, 2025 (today)

Member Since

January 9th, 2023

Profile Description

I have been in the customer service industry for 8 years. I started as an order placer/ order entry for 2 Upgrade to see actual info's all about placing orders online, assisting customers by walking them through the website, and assisting them with their billing inquiries. Years later, I become a retention specialist for 5 years, wherein I managed the account of the customer to keep their membership status in the retail industry. By offering perks & benefits by earning membership credits and rewards to keep their status for a longer period. I also assist them with how to manage or maintain the account & track their orders. I also have experience in addressing customers' concerns by filing escalations by sending tickets to their appropriate departments. And do follow-ups by responding to our customer's emails.