CSR |Content Moderator | Event/Concert Ticket Purchaser

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

November 21st, 2024 (today)

Member Since

January 6th, 2023

Profile Description

Experienced in remote work environments, I have honed my skills as a Customer Service Representative over the past year. In this role, I efficiently managed customer inquiries, resolved issues, and ensured a seamless experience for clients. My ability to communicate clearly and empathetically has consistently resulted in high customer satisfaction and loyalty. I thrive in dynamic environments, where I can leverage my problem-solving abilities to address customer needs effectively.

For the past year, I have specialized in chat support using Gorgias and Shopify, providing real-time assistance to customers and addressing their concerns promptly. My expertise includes handling a high volume of chats, navigating complex customer queries, and utilizing these platforms to streamline support processes. I am adept at multitasking and managing multiple chat conversations simultaneously, ensuring each customer receives timely and personalized support. My goal is always to enhance the customer experience and foster positive relationships.

Additionally, I bring a year of experience as a Content Moderator for a TikTok account, where I ensured user-generated content adhered to community guidelines. My role involved identifying and removing inappropriate content to maintain a safe and welcoming environment for all users. This experience has sharpened my attention to detail and ability to make quick, informed decisions. I am passionate about maintaining high standards of quality and safety in online communities, contributing to a positive digital experience for users.

Furthermore, I have a year of experience working as an Event and Concert Ticket Purchaser using Ticketmaster. In this role, I successfully navigated the platform to secure tickets for high-demand events, ensuring timely and accurate purchases. This experience enhanced my ability to work under pressure, manage time effectively, and pay close attention to detail. My familiarity with the ticketing process and understanding of event logistics allow me to provide valuable insights and support in related customer service scenarios.