Admin Support|Customer Support|Tech Support

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

December 23rd, 2024 (yesterday)

Member Since

December 27th, 2022

Profile Description

Thanks for checking my profile!
Hi, I'm Upgrade to see actual info! I'm an experienced Customer Support for 6+ years in a BPO industry handling US and Canada based customers. I enjoy helping entrepreneurs run their businesses. I support business owners to expand their operations so they could relax knowing they choose the best Customer Support/ Virtual Assistant.
Services Offered
• Customer Support Inquiry Management: 
Handle customers' inquiries and provide prompt responses
Complaint Management: Address and resolve customers' complaints
Customer Relations: Build and maintain positive excellent service to customers
• Admin Support Calendar and Email Management: 
Organize your schedule and inbox, manage appointments, and draft responses.
Appointment Scheduling: Coordinate meetings and set up appointments efficiently.
Document Preparation: Create, edit and organize professional documents and reports.
Data Entry: Maintain accurate and up-to-date databases.
• Tech Support 
Research, diagnose, document and resolve technical issues related to software and hardware problems.
Guides clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.
Troubleshoots and resolves technical problems and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience.
Tools I'm proficient in
• Slack
• WhatsApp
• Upgrade to see actual info
• Telegram
• Skype
• Notion
• Cisco
• AWS
• HubSpot
• Mailchimp
• Office 365
• Canva
2 Quick Steps to see if we're the BEST FIT
1. Send me a message
2. Schedule a discovery call
Together, lets open the door to your success!