Customer Service Representative / Chat Support Specialist

I've been in Verizon for 1 Year and 3 months handling Chat Support wherein I provide Telecommunication Services like providing Internet connection to our clients, Troubleshooting in they have problems on their connection, Replacing their modem, Placing a ticket when it needs a support coming from our back end team and placing an order for them when they need new phones or other Gadgets. Just to share with you that in this time i've been on of the Top Representative that can provide good and quality customer service.

I've been in Customer Service Industry for 2 Years and during this times i gained a lot of experience when providing good and quality service to our target clients. I also build up the confidence to tackle different types of concerns depending on what the customer needs. Just to share with you that I've handle Chat Support in a Telecom Provider Company in U.S which we provide Internet connection as well as selling different type of Gadgets and Services. Aside from that I also handle Financial Accounts wherein I am working on customers banking concerns, like unblocking their debit or credit cards, replacing lost or damage cards and providing refunds on customers banking account. On the Span of 2 Years, I become one of the Top Representative that can provide good ad quality service to our clients.

One of the best skills that I've hone on my entire career was Multitasking skills. With this I can guarantee that I can confidently support them while managing their accounts or any other concerns. Aside from that Educate them what they need to do moving forward on that way they can avoid any issues later on. Aside from managing their accounts or concerns, Placing tickets or reaching out to the backend team for extra support will do as well while helping them to fix their concerns.

I've been in Verizon for 1 year and 3 months and with this experience I develop different types of skills like providing what's the best plan for target customers, assist them on getting their new devices, providing assistance for international travel mobile connections, and etc. During those times those skills develop me to a much better Customer support.

Since I am talking to different customers with difference concerns with the English language i am able to adjust to them depending on how they talk to me. Since English is one of the language that most of the people use, showing them that you can providing assistance and taking care of their concerns will make our work much easier.

Just to share with you that aside from becoming Customer Service Representative, I also have an experience of being a Barista for 2 years. Those experiences develop my skill in supporting and providing empathy to other people. Some of us might experience hardships or inconveniences as a Support we can take care of them while educating them on that way they can feel that they are being taken care of.

When in comes to Time Management rest assured that I am very flexible when it comes to time difference since I am currently residing here in the Philippines I can guarantee that I can finish my work on time. Also managing my work time in a convenient way can boost the productivity in my work.

I've been in Keybank for 11 months one of the Banking Companies in U.S and This help me build up confidence for providing customer service to our clients who are in need for banking concerns. Just to share with you that I've handle unblocking and blocking of debit or credit cards, help them create an online banking account especially to elderly persons, placing a refund or credit in their account, and replacing damage or lost cards.

Just to share with you that I've been a part of Verizon's sales force and usually we offer internet services, help customers order their preferred devices, educate customers about the International Travel plans that is suitable to their needs, Troubleshooting their devices and Etc.