Customer service Expert|Phone and Live Chat

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

February 18th, 2025 (3 days ago)

Member Since

December 22nd, 2022

Profile Description

EXPERTISE: Salesforce, Slack, Microsoft teams, Zoom, Microsoft office, Chat gpt, basic canva, Xero accounting Software

Hire me if you need someone who is an expert in Customer Service blended support (phone and chat) specializing in chat.

I have been a customer service representative for years now for streaming industry.

SKILLS TO OFFER: 
>Exceptional Communication
Proficient in conveying information clearly and concisely through written communication in a chat environment.

>Problem Solving
Skilled in identifying and resolving customer queries, providing effective solutions promptly.

>Empathy and Customer Focus
Demonstrated ability to understand and empathize with customer concerns, ensuring a positive customer experience.

>Multitasking
Efficiently manage multiple chat conversations while maintaining a high level of service quality.

>Adaptability
Quick to adapt to new processes and technologies, ensuring seamless support in a dynamic environment.

>Time Management
Prioritize tasks effectively to meet customer needs and exceed service level expectations.

>Professionalism
Maintain a positive and professional demeanor, fostering a customer-friendly atmosphere.

>Documentation
Accurate and thorough documentation of customer interactions for reference and improvement purposes.

>Up-selling and Cross-selling
Identify opportunities to promote additional products or services, contributing to revenue generation.

ADDITIONAL SKILLS:

Basic bookkeeping knowledge gained through bookkeeping course/workshop using Xero accounting Software.  

Here's what I can do:

>Setting up Xero Account 
>Editing Chart of Accounts
>Configuring Bank Accounts
>Uploading Bank Accounts (If needed)
>Recording cash receipts/income from bank deposits
>Recording cash disbursements/expenses from bank transactions
>Reconciling bank transactions 
>Creating bills, sales invoices, credit notes, purchase orders etc.