Junaizza
Travel Specialist |Quality Control Analyst | Aspiring VA
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bachelors degree
Last Active
November 27th, 2024 (today)
Member Since
December 19th, 2022
Profile Description
My name is
In those 6 years, I have been promoted as Subject Matter Expert after 6 months of being in the company. It is always my honor to help my colleagues understand the processes or procedures of the services we offer.
I also became part of the quality team, where I was responsible for monitoring and evaluating the performance of customer service agents. This role honed my analytical
skills and attention to detail, as I conducted regular audits and provided constructive feedback to enhance service quality. My efforts contributed to a significant improvement in customer satisfaction scores and operational efficiency.
Core Qualities:
- Social Media Management
-
- Travel Management
- Customer Satisfaction Advocate
- Team player
- Proactive
- Multi-tasking
- Fast learner
- Strong communication skills (phone, chat &
- Critical thinking
- Excellent problem-solver
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
Answer inbound calls, emails and chats in a timely and friendly manner. Help the customers on inquiries before, during and after booking a reservation. Evaluate problems and complaints of the customers and provide proper solutions to them.
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Ensures that customer service meets high standards by monitoring interactions, providing insights, analyzing feedback, and implementing improvements to enhance customer satisfaction.
Other Skills
Office and Administration » Administrative Support
Experience: 1 - 2 years
As Quality Specialist, I handled various administrative work such as generating reports, providing feedback to improve process and product, facilitating meetings with multiple teams, sending emails to operation management and conducting audits.
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Manila, Metro Manila
- Tests Taken
- IQ
- Score: 109
- DISC
- Dominance: 37%
- Influence: 24%
- Steadiness: 29%
- Compliance: 10%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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