Analyst II Infrastructure Services

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 21st, 2024 (yesterday)

Member Since

December 15th, 2022

Profile Description

Hi there! My name is
Upgrade to see actual info Upgrade to see actual info with 4 years of experience in IT service desk management, I
offer top-notch support to businesses seeking efficient problem-solving and
exceptional customer service. My expertise lies in resolving technical issues
promptly, ensuring smooth operations and client satisfaction.
 
Services Offered:
 
Technical Support: Providing timely resolutions to
hardware and software issues, troubleshooting network connectivity, and
resolving system errors.
 
Customer Assistance: Delivering friendly and effective
support to end-users, addressing queries, and guiding them through technical
processes.
 
Documentation: Maintaining accurate records of
iUpgrade to see actual info, solutions provided, and updating knowledge base articles for future
reference, and ensure all service tickets are maintained in appropriate work
queues within the SLA
 
Skills offered:
•Skills: Troubleshooting, HW & Software Installation, System Maintenance, Printer & Scanner•Software: SCCM, Microsoft O35, Multi Factor Authenticator, VMware Horizon Client, Ticketing System (Service-Now)•Operating system: Windows, MAC, Android, IOS•Windows Server 2019 Administration, Active Directory Management, Network configuration•Virtual machine: VMware Workstation Pro, Hyper-V, Azure Virtual Machine•Virtual Desktop Infrastructure•Networking: VoIP, TCP/IPV4, DHCP, DNS. 
 
Work Experience:

Global Service Desk
DXC Technology |
November 2020 - January 2023

Job Responsibilities:•Provide technical support for resolution of customer’s IT problem, iUpgrade to see actual info, issues, request, and queries via inbound & outbound calls.•Ensure all Service tickets are maintained in appropriate work queues and completed within establish SLA, with a high degree of accuracy and efficiency.•End-user hardware/software support including Printer/Scanner Maintenance/ repair and troubleshooting and configuration.•IT service desk calls and emails of any IT related request.
 

Analyst II Infrastructure Services
DXC Technology | January 2023 - Present

Job Responsibilities:
•Tier1 & Tier2 service-related responsibilities•Ticketing System (Service-Now)•New user setup of Virtual Desktop•End-user hardware/software supporting, including Printers maintenance/repair and troubleshooting and configuration of mobiles devices.•Active Directory Administration•Managing Server & Virtual Machine•Helping teaUpgrade to see actual infomber to understand and resolved IT issues. 

Why Choose Me:
I am Microsoft Azure Fundamentals Certified.
I am excited about the opportunity and am eager to contribute to the success of your company.


I know you don't know me yet, but with my skills and experience I know I can
contribute value to your company. If you want to work with me, send me an email through Upgrade to see actual info so we can schedule a discovery call and see if we are a good fit.