Customer Support | Shopify Expert

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

December 19th, 2024 (yesterday)

Member Since

December 11th, 2022

Profile Description

Worked in a call center for four years provided me a valuable experience and exposure to various aspects of customer service and problem-solving. Here's a description of the roles I held during this period:
1. US Telco Account (3 years):
I handled a US telecommunications (telco) account, engaging with customers through multiple communication channels such as chat, calls, and emails. In this role, I became adept at troubleshooting technical issues, assisting customers with billing inquiries, doing collections and discussing payment options, resolving service interruptions, and providing general customer support. I gained comprehensive knowledge about the telco industry, its products and services, and the specific processes and systems involved in serving customers in this domain.
2. Data Entry Specialist for Ride Sharing App (6 months):
For a period of six months, I transitioned to a data entry specialist role with a ride-sharing Upgrade to see actual info this position, I was responsible for accurately inputting and researching data related to a potential partner merchant, company's information, google and yelp review, and other relevant data points. My attention to detail and ability to work efficiently ensured that I was able to accurately input all the necessary details for our leads. We were given a quota of at least 120 tickets a day and I was able to work more than that.
3. Collections Officer for a Bank and Mediation Firm:
I embarked on a role as a collections officer, representing both a bank and a mediation Upgrade to see actual info this challenging position, I handled a high volume of calls, averaging around 350 or more calls per day (this includes inbound and outbound calls). My responsibilities involved contacting debtors who had outstanding debts, explaining payment terms and options, and negotiating repayment arrUpgrade to see actual infoements to ensure timely collection of funds. As a collections officer, I had to maintain a professional and empathetic approach while dealing with customers who may have been experiencing financial difficulties.
Throughout my time in this role, I developed strong negotiation and persuasion skills, as well as the ability to navigate sensitive conversations and resolve conflicts effectively. My attention to detail and organizational skills enabled me to maintain accurate records and documentation of each interaction, ensuring compliance with regulatory Upgrade to see actual info summary, my four years in the call center industry provided me with a diverse rUpgrade to see actual infoe of experiences, including handling telecommunications accounts, performing data entry for a ride-sharing app, and working as a collections officer for a bank and mediation firm. These roles equipped me with excellent customer service skills, technical knowledge, data management proficiency, negotiation abilities, and the ability to handle a high volume of calls and chats.