Customer service representative, patient care Representative

As a Technical Support Representative for a telecom company, my role involves handling both inbound and outbound calls, as well as managing email inquiries. I assist customers with bill payments, balance inquiries, troubleshooting internet connectivity issues, purchasing products, and adding new lines. My goal is to provide efficient and effective support, ensuring customer satisfaction with every interaction.

I have honed my English communication skills over five years of handling phone support. I am adept at clearly and effectively communicating technical information, addressing customer concerns, and ensuring a smooth and positive customer experience during each call. My proficiency in English allows me to handle diverse customer inquiries with confidence and professionalism.

With over five years of experience in customer support, I've navigated diverse campaigns ranging from telecommunications to food service, and now healthcare. This extensive tenure has equipped me with a versatile skill set, enabling me to adapt seamlessly to various industries and effectively address the unique needs of each campaign. My commitment to delivering exceptional service remains unwavering, ensuring satisfaction across all customer interactions.

As a Healthcare Representative, I handle both inbound and outbound calls and manage emails to assist patients in completing their charts for obtaining medical cards and applying to the state. My role involves guiding patients through the necessary documentation, answering their questions, and ensuring all required information is accurately provided. I strive to deliver excellent customer service and support to ensure a smooth and efficient process for each patient.

During my part-time role as a data entry clerk, I meticulously verified leads for accuracy before incorporating them into our database. This involved thorough examination and validation of information to maintain the integrity of our records. As a data entry clerk, precision and attention to detail were paramount in ensuring the reliability of our data sets.

As a Healthcare Representative, I handle both inbound and outbound calls and manage emails to assist patients in completing their charts for obtaining medical cards and applying to the state. My role involves guiding patients through the necessary documentation, answering their questions, and ensuring all required information is accurately provided. I strive to deliver excellent customer service and support to ensure a smooth and efficient process for each patient.

Drawing from my background as a marketing student, I've developed a passion for logo design, which I've seamlessly integrated into my role. Alongside my call center duties, I've taken on the responsibility of creating logos for our team, showcasing my creative skills and contributing to our branding efforts. Additionally, I occasionally accept logo design commissions, leveraging my artistic abilities to fulfill client needs beyond the realm of customer support.