I have 12 year experience in handling both direct customer and business to business customer service support thru
I have handled:
1. CSR Telco Accounts based in USA and Australia.
2. Cable and Internet TSR accounts with upselling based in USA.
3. Business to Business CSR and Billing based in USA and Mexico.
4. Business and Customer Experience Improvements CSR based in USA and Mexico.
5. Marketing Professional post selling brand new and 2nd hand cars for Toyota.
6. Health Care Representative for United Health Group (project based).
I am experienced with the following tools:
1. Oracle Sarah Service Cloud
2. SAP
3. Google Spreadsheets
4. Google Drive
5. Yahoo and Gmail
6. Outlook
7. Microsoft 365
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