Quality Analyst/Auditor/Evaluator

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 31st, 2025 (7 days ago)

Member Since

November 26th, 2022

Profile Description

Throughout my 9-year career in the health insurance BPO industry, I have honed my skills as both a quality analyst and customer service representative. As a quality analyst, my primary focus has been on ensuring adherence to regulatory standards, optimizing processes for efficiency, and maintaining a high level of service quality. I have developed expertise in conducting audits, analyzing data to identify trends and areas for improvement, and providing actionable feedback to teams.
In my role as a customer service representative, I have always prioritized empathy and effective communication. I have cultivated a deep understanding of health insurance policies and procedures, allowing me to assist customers with complex inquiries and issues. By proactively addressing customer needs and concerns, I have consistently contributed to high levels of customer satisfaction and retention.
One of the key insights I have gained from my experience is the critical importance of continuous learning and adaptation in the fast-paced and ever-evolving healthcare industry. Staying abreast of industry trends, regulatory changes, and technological advancements has been crucial in ensuring that I can deliver top-notch service and support to both internal teams and external customers.
In conclusion, my tenure as a quality analyst and customer service representative in the health insurance BPO industry has equipped me with a unique perspective and a valuable skill set. I am passionate about driving excellence, fostering positive customer experiences, and contributing to the overall success of the organizations I work with. I look forward to continuing to grow and make a meaningful impact in this dynamic field.

Zendesk Specialist
Creating research reports for information
purposes.
Customer Service
ADHOC tasks
Personal/Virtual Assistance
Organizing executive calendars and meetings.
Preparing spreadsheets.
Handling data entry work.