I have a diverse professional background that spans program management, client services, quality assurance, and administrative support. As a Program Manager at Autochart.ai, I oversee key initiatives such as website creation, quality assurance checks for the web application, and streamlining workflows within the marketing department. In this role, I ensure seamless project execution while supporting team operations and fostering collaboration.My client services experience has equipped me with strong relationship management and communication skills, allowing me to address client needs effectively and deliver exceptional service. As a Quality Analyst, I focused on improving operational standards by conducting detailed evaluations, providing feedback, and implementing improvements to enhance team performance.Additionally, my roles as a Virtual Assistant and Executive Assistant sharpened my organizational and multitasking abilities, enabling me to manage schedules, coordinate tasks, and support leadership in achieving strategic goals. I also have extensive experience as a Customer Service Representative, where I developed excellent problem-solving skills and a customer-centric approach.These varied roles have allowed me to build a well-rounded skill set in project management, quality assurance, and client engagement, making me adaptable and effective in dynamic, fast-paced environments.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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