1. Customer Service Representative
?Answered customer product questions fully and accurately.
?Assisted with quality assurance process as required.
?Worked frequent overtime or substitution hours.
?Trained as Technical Support
?Trained as Executive Resolution Department (Supervisor’s Group and Manager’s Group)
2. VIRTUAL ASSISTANT (AMAZON)
?Managing Wholesale FBA Clients/Accounts
?Check the IPI score regularly
?Processed Order and Create Shipment Plan and Shipped directly to Amazon and Prep Center
?Maintain the FBA Inventory at the right level
?Determine and set product prices for optimal profits.
?Calculate purchase subtotals, taxes, fees and shipping cost.
?Investigate sources for products, such as wholesalers, distributors and drop shippers for new items
?Product Research for Amazon FBA
?Run CSV Files/Product List via Analyzer Tool and Scan Unlimited.
?Evaluate FBA items using Keepa graph, Amazon FBA calculator and Helium 10
?Correspond with suppliers via
?Listing Optimization and SEO
?Optimize product listings and keyword research in order to improve product's ranking on amazon's search result's page using Helium10 or Merchant Word.
?Retail Arbitrage / FBM Task
?Fulfilling Orders (Walmart, Overstock, Home Depot, ALI EXPRESS and ZORO)
?Shipping Orders and Dues
?Backtrack Orders
?Product listings (Walmart, BBB, Home Depot, Zoro, Coastway, Overstock, Costco and ALI Express)
?Correspond with customers via
????Experienced and Assigned Tools
?Web scraper App (WSA), SKU Grid and OA Genius software to manage inventory.
?Keepa, Jungle Scout, Helium10 and other google extensions such us Amazon Prime Filter, DS Amazon ?Quick View & Selection Search for product research
Fetcher
?Inventory Source
?Scan Unlimited/Analyzer Tool
?Bulk Enter Spreadsheet and Google Spreadsheet
3.
?Product listings with 50-80% Profit Margin and 80% ROI
?Correspond with customers via
?Fulfilling Orders (Walmart, Overstock, Home Depot, ALI EXPRESS and ZORO)
?Shipping Orders and Dues
?Create Business Page
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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