Customer Service Representative

Overview

Looking for full-time work (9 hours/day)

at $4.00/hour ($792.00/month)

Bachelors degree

Last Active

January 28th, 2025 (5 days ago)

Member Since

November 13th, 2022

Profile Description

As an experienced customer service expert, I bring a strong
work ethic, adaptability, and a self-starter mindset to the role
of a virtual assistant. My background in various customer
service roles has equipped me with the skills to effectively
manage tasks, support clients, and contribute to team’s or
company's success.

Planning Coordinator| Admin Support for 2 years - PLENA HEALTHCARE
-Managed appointment cancellations, rescheduling, and
no-shows, ensuring minimal disruption to clinic
operations. 
-Monitor and adjust schedules to accommodate changes,
ensuring optimal utilization of resources. 
-Act as a liaison between patients, clinical staff, and
administrative teams to ensure clear communication of
schedules and changes. 
-Promptly address and resolve scheduling conflicts and
issues. 
-Maintain accurate records of appointments, staff
assignments, and clinic activities. ---Assist in the development and implementation of
scheduling policies and procedures. 
-Support continuous improvement initiatives to enhance
scheduling efficiency and patient satisfaction. 
-Processes payroll for facility staff.

Expert Customer Support
(Billing, Retention/Collections/Technical) for 3 years - SPRINT NOW PART OF TMOBILE
-Provided technical support to customers, resolving
issues related to mobile devices, network connectivity,
and account management. 
-Achieved and exceeded sales, collections, and retention
targets, contributing to team and company goals. 
-Engaged in sales and upselling activities, promoting
additional services and products to meet customer
needs and drive revenue. 
-Handled collections activities, assisting customers with
billing issues and payment arrangements to ensure
timely account settlements. 
-Provided technical support to customers, resolving
issues related to mobile devices, network connectivity,
and account management. 
-Achieved and exceeded sales, collections, and retention
targets, contributing to team and company goals. 
-Engaged in sales and upselling activities, promoting
additional services and products to meet customer
needs and drive revenue. 
-Handled collections activities, assisting customers with
billing issues and payment arrangements to ensure
timely account settlements.