Customer Service|Executive Assistant| Property Management

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

January 27th, 2025 (7 days ago)

Member Since

November 6th, 2022

Profile Description

Welcome to my profile!

I’m Upgrade to see actual info Fe Broñola, a highly organized, self-motivated, and adaptable professional with a Bachelor of Science in Secondary Education, majoring in English. With years of experience in Customer Service, I’ve honed my skills in communication, organization, and problem-solving, making me a reliable partner for businesses of all sizes.

Here’s a snapshot of my experience:

• Customer Service Representative:

Over the years, I've worked in the BPO (Business Process Outsourcing) industry, providing exceptional service to international accounts, including Telco (US) and Utilities (Australia). My expertise includes assisting customers with billing inquiries, payments, complaints, service order requests, connections, and disconnections, among other tasks.My role also involved maintaining a high level of customer satisfaction by resolving issues quickly and efficiently.

• Account Manager & Guest Communication Manager:

I have hands-on experience managing listings on various booking platforms such as Airbnb, Upgrade to see actual info, VRBO, Google Post, Marriott, and Peer Space for short-term rental businesses based in the US and New Zealand.My responsibilities included handling guest inquiries, offering assistance during and after their stay, collaborating with cleaners, and coordinating maintenance needs. I also ensured smooth operations between hosts and guests, improving their experience.

• Cold Caller & Appointment Setter:

I’ve worked as a cold caller and appointment setter for a web development company, where I contacted potential clients and offered tailored web development services to match their business needs.

•'Administrative Assistant (Real Estate Management):

As an administrative assistant for a Real Estate Management company managing multiple properties in the US, I helped tenants with maintenance concerns, payment processing, and general administrative tasks to ensure smooth operations.

• Assistant for Drop Shipping Company:

I also assisted a drop shipping business, handling email communications, and liaising with both guests and suppliers to ensure timely and accurate processing of orders.

• Executive Assistant:

I’ve supported Managing Directors with tasks such as travel support (both basic and complex), conference call coordination, workspace and restaurant reservations, proactive calendar management, special project assistance, and more. My role was designed to streamline their workflow and optimize their time, ensuring they remained focused on strategic goals.

My Strengths:

• Attention to Detail – I ensure tasks are completed accurately and efficiently.

• Problem-Solving – I am quick to assess challenges and provide solutions that meet client needs.

• Adaptability – I thrive in dynamic environments, adjusting my approach to meet changing priorities.

• Communication – Clear and effective communication is my forte, whether I’m interacting with clients, guests, or teaUpgrade to see actual infombers.

My goal is to deliver results that exceed expectations and make a positive impact on your business. Whether you need customer support, administrative help, or project management, I bring a wealth of experience and a commitment to excellence in all my work.

If you’re looking for a reliable, experienced professional who can help you achieve your business goals, feel free to reach out. 

Let’s discuss how I can contribute to the success of your project!

Skills:

• Customer Service
• Account Management
• Virtual Assistance
• Short-Term Rental Management (Airbnb, Upgrade to see actual info, VRBO)
• Administrative Support
• Cold Calling & Lead Generation
• Appointment Setting
• Executive Assistance
• Travel Coordination
• Meeting & Event Planning
• Email & Calendar Management

Languages:English (Fluent)