June

CSR / VA / Amazon Seller Support Specialist (Dropship)

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Overview

Looking for part-time work (4 hours/day)

at $5.68/hour ($500.00/month)

Associates degree

Last Active

December 8th, 2024 (5 days ago)

Member Since

November 18th, 2015

Profile Description

I am an experienced Customer Service and eCommerce professional with a strong background in Amazon Seller Central management, order fulfillment, and customer support. Over the years, I have developed expertise in handling large volumes of customer interactions across various platforms, including calls, chats, and emails. My experience includes managing customer reviews, processing refunds and returns, handling A-Z claims, and working with ASINs to ensure smooth Upgrade to see actual info addition to my eCommerce experience, I have led teams as a Customer Service Team Lead, providing coaching, monitoring, and performance analysis to ensure optimal results. I am highly proficient in creating detailed end-of-day reports, managing inventory, conducting product research, and handling invoices across multiple platforms like Amazon and Walmart.With a strong commitment to delivering exceptional service, I also bring solid experience in operations management, having edited SEO proposals, transcribed calls, and completed cold-calling tasks. I am detail-oriented, a fast learner, and able to adapt to various roles, making me an asset to any team.

Top Skills

Experience: 2 - 5 years

I have 3+ years of experience managing Amazon accounts, processing orders, managing ASINs, handling refunds, and managing customer reviews, A-Z claims, and chargebacks.

Experience: 2 - 5 years

With over 3 years of experience in managing eCommerce operations, including order fulfillment, inventory management, and resolving customer issues on platforms like Amazon and Walmart, this is a highly developed skill.

Experience: 5 - 10 years

With over 5 years of experience handling customer inquiries via calls, chats, and emails across various platforms, as well as resolving complex issues, customer service is one of my core strengths.

Other Skills

Experience: 1 - 2 years

With more than 2 years of experience creating invoices, processing payments, and managing credits using QuickBooks, this is one of my top skills.

Experience: 5 - 10 years

From customer interactions to leading teams and teaching English, I have over 5 years of experience in communication, both written and verbal.

Experience: Less than 6 months

With over 3 years of experience resolving A-Z claims, chargebacks, and other customer issues on Amazon and Walmart, I am proficient in resolving conflicts efficiently.

Experience: 1 - 2 years

I have 2 years of experience as a Customer Service Team Lead, where I coached and monitored agents, ensuring team performance met company standards.

Basic Information

Age
31
Gender
Male
Website
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Address
Malaybalay City, Bukidnon
Tests Taken
IQ
Score:  108
English
C1(Advanced)
Government ID
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