I bring over 10 years of experience in the solar industry, specifically in photovoltaic designs for new home communities. As an Operations Supervisor for Call Center Agency, and Team Lead at US Company, I successfully led a team power house employees, driving performance that consistently surpassed quarterly KPIs. My role involved spearheading cross-functional projects and process improvement initiatives, achieving cost savings while enhancing departmental efficiency, mentoring, phone support and administrative tasks. I also have experience as a Senior Performance Engineer, focusing on onboarding, root cause analysis, and inter-team collaboration. Most recently, I embraced a role as an Executive Virtual Assistant, where I honed my skills in customer support and process documentation.
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