Professional
Summary
Strongly experienced and focused Customer Service, Sales
driven
Person, Capable of setting appointments for B2B/B2C
campaigns. Ability to
Handle multiple accounts for an agency. Admin tasks. Able to
work effectively as part of a team or independently. Adept at functioning well
in a
High-pressure deadline-driven work environment. I had been
working from home for 8 years now mainly in sales and appointment setting. And
I already know
how to work things out when it comes to figuring out our clients’ needs and offering them the
product that would best suit them. I work professionally either with a team or
individually. I have a proven track record and am very well versed with the role.
Personal Information
Address:
Fr. Patangan Rd. Mibang Sta. Filomena, Dipolog City,
Zamboanga
del Norte, Philippines 7100
Education
Bachelor of Science in Business Administration Major in
Management
Medina College, Misamis O
Team Lead (TELCO) October 2013 – October 2015
Inbound and
Outbound Customer Service for AT&T. We help customers with their billing
concerns and troubleshooting technical issues with their services, and offer
services which they don’t have with AT&T like TV service, Internet, VOIP,
and Wireless. After taking calls for 6 months, I was promoted to be a Team
Leader.
Banking Specialist January 2016 – Aug 2016
We dealt
with their banking concerns like transferring money, opening accounts, closing
accounts, check orders, and other questions.
Integrated Sales Agent (REAL ESTATE) May 2017 – April 2018
Handled 90 days late campaign, expired listings and
circle prospecting. Cold calling to home owners that might be interested in
selling their properties then set appointments for them to meet up with our
local agents to convince them to list their property with us.
Appointment Setter/Virtual Assistant April 2018 - February 2020
I worked as
an appointment setter/order taker for a sales agent that works for Cintas. I call
businesses establishments and inform them about the services that we offer and
schedule an appointment to meet up for free samples/orders.
Virtual Assistant/Appointment Setting/Lead Generation Specialist
February 2020 – January 23, 2021
Handling the
Client’s LinkedIn account and setting up phone appointments through chat to
talk to our specialist regarding his digital marketing agency based in London
that specializes in the education industry that worked with Nurseries, Tuition
Centers, online educators, Further education colleges (Adult learners/Funded
courses), Higher Education, and everything in between.
Truck Accessories Sales Agent/Customer Service (DROPSHIPPING)
February 2021 – September 2021
Sales for
inbound calls and chat through website, Outbound calling, Educating them about
the product and Processing Sales using Shopify.
Lead Manager (REAL ESTATE) September 2021 – August 2022
Reaching out
to leads by calling or texting the warm leads that inquired through chat on our
website or
interested in selling their property and transfer to the Acquisition team for
an offer to buy the property or list it with us. Monitor leads and do callbacks
and text. Agent coaching.
Business Advisor October 2021 – November 2022 Initially the company advertises
business funding. Once they reach out to us through call, text or chat, we
offer/help them get funded for more than what they are asking and encourage
them to invest in other businesses for them to have additional cash flow to pay
out their loan.
Sales Development Representative (CLIENT ACQUISITION/RECRUITMENT) October
2022 – Current
Businesses
around the world evolved drastically and the needs of finding professionals
began to be challenging. And my role for the company is to connect with
business decision makers through LinkedIn and do social media marketing,
minimal graphic designs using Canva and build connections through chat and
offer partnership in outsourcing them quality virtual talents to help overcome
their business challenges. I gather information for the role of their needs
then I find and qualify people through job postings and interviews. After
finding the right candidates, I run a virtual meeting or interviews for the
client and applicants to connect
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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