Kathlene

Customer Support

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Overview

Looking for full-time work (9 hours/day)

at $4.00/hour ($792.00/month)

High school diploma

Last Active

March 21st, 2025 (7 days ago)

Member Since

October 27th, 2022

Profile Description

Hi there!
I'm Upgrade to see actual info, a dedicated Customer Service and Sales professional with 2+ years of experience in delivering top-notch support and driving results. Passionate about helping businesses grow, I excel at providing exceptional service with integrity and efficiency. Let’s work together to create success! ????
? Billing
? Sales
? Customer Service
? Retail Support
? Telecommunications (Telco)
? Amazon Retail Support
? Online Chat Support
? CRM Systems (Salesforce)
Skills & Competencies
? Customer Service & Support
? Sales & Upselling Techniques
? Order Processing & Returns
? Problem-Solving & Conflict Resolution
? Excellent Communication & Active Listening
? E-commerce & Retail Support
? CRM & Ticketing Systems
? Multitasking & Time Management
? Patience
? Ability to Handle Multiple Client Chats Simultaneously
? Familiarity with and personal use of Shopify, eBay, and Alibaba

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Top Skills

Customer Support » Chat Support

Experience: 6 months - 1 year

I can handle multiple chats at the same time.

Customer Support » Ecommerce » Amazon

Experience: 6 months - 1 year

Handling order status, process refund, replacement, and returns.

Customer Support » Customer Service

Experience: 2 - 5 years

Been in the customer service industry for almost 3 years now. As a customer service person, you must have all the patience and understanding of every customer you interact everyday.