Overview
Looking for full-time work (8 hours/day)
at $3.40/hour ($598.40/month)
Bachelors degree
Last Active
January 28th, 2025 (yesterday)
Member Since
October 26th, 2022
Profile Description
I work for BPO industry for about 7yrs as a customer support representative. I have a background in customer service with a focus on ride-sharing and retail industries. Over the last few years, I’ve developed strong skills in both managing accounts and ensuring customer satisfaction in fast-paced environments. I've worked as a support representative for both industries. During this time, I learned how to manage customer inquiries, resolve issues related to rides, and maintain high ratings by providing excellent customer service service. I also gained a good understanding of the app's and how to troubleshoot technical issues. In addition to my ride-sharing experience, I've also worked in a retail account, where I managed customer accounts, and provided personalized support. I was responsible for handling customer concerns, processing returns and exchanges. These experiences taught me how to stay organized under pressure and how to communicate effectively with both customers and teams to resolve issues promptly.
You should hire me because I am eager to learn new things and highly trainable. I may not have a working knowledge of all the platforms or software that clients need me to handle, but I am willing to learn it. I am also very resourceful in making sure that I educate myself on matters that I need to learn in order to serve my clients better.
Top Skills
Other Skills
Marketing » Telemarketing » Outbound Calls
Experience: Less than 6 months
In my last position, I handled calls related to customer inquiries about products, store policies, and promotions. Customers would often call for assistance with locating items, checking availability, or getting details about pricing and discounts. Additionally, I assisted with order issues such as returns, exchanges, and shipping inquiries. I also helped troubleshoot any concerns related to product defects or issues with online orders.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo City, Rizal
- Tests Taken
- IQ
- Score: 106
- DISC
- Dominance: 32
- Influence: 26
- Steadiness: 31
- Compliance: 11
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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