General VA | Social Media Manager | Data Entry

* Maintaining accurate records and updating data in databases and spreadsheets. * Prepare detailed reports and conduct regular audits to ensure data integrity. * Managed customer information in CRM systems and accurately recorded call details and outcomes.

* Managing schedules, coordinating meetings, and organizing travel arrangements. * Handling correspondence, emails, and phone calls with professionalism. * Maintaining accurate records, preparing reports, and managing databases. * Assisting with office tasks such as filing, document preparation, and supply management.

* Increase brand awareness and engagement * Create trendy content and monitor analytics * Increase the number of followers and drive engagement * Help create on social media posting and trendy research trendy contents * Help build social media accounts

* Conducting customer support calls, addressing inquiries, and resolving issues with clarity and professionalism. * Leading and participating in virtual meetings and presentations with international clients and colleagues. * Providing clear and concise instructions and feedback during team collaborations. * Handling outbound calls to follow up with leads and manage customer relations.

* Organizing and prioritizing emails to ensure timely responses to important messages. * Filtering and categorizing emails to maintain a clutter-free inbox. * Drafting, proofreading, and sending professional emails on behalf of executives and team members. * Setting up automated responses and managing email campaigns to improve communication efficiency. * Monitoring and tracking email correspondence to ensure follow-ups are completed promptly.

* Conducting follow-up calls with leads to promote products or services. * Handling customer inquiries and providing information about offers. * Accurately recording call details and updating customer information in CRM systems. * Ensuring a professional and courteous demeanor to build positive customer relationships.

* Addressing customer inquiries and resolving issues via phone, email, and chat with professionalism and empathy. * Managing and updating customer information in CRM systems to ensure accurate records. * Providing product and service information, troubleshooting, and technical support. * Handling customer complaints and escalating complex issues to appropriate departments when necessary.

* Managing schedules, appointments, and travel arrangements to ensure efficient time management. * Handling correspondence, emails, and phone calls, providing timely and professional responses. * Organizing and maintaining files, records, and documents for easy access and retrieval. * Assisting with personal errands and tasks, ensuring all needs are met promptly and efficiently.