Bookkeeping/Customer Service Rep/Healthcare

Having a training certificate for QuickBooks without any prior experience demonstrates a proactive and determined attitude toward learning and acquiring new skills. It shows that I have taken the initiative to invest in my professional development and am willing to learn and adapt to new software and technologies.

As a Patient Care Coordinator, I managed administrative tasks such as scheduling appointments, maintaining accurate patient records, creating new patient charts, and preparing daily reports to track office productivity and patient flow. I also handled reconciling incoming faxes, ensuring all documents were properly categorized and routed to the appropriate departments while adhering to HIPAA regulations. My role required strong organizational skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment.

In my position, as a customer service representative for an institution telecommunications account and appointment setting service I have acquired experience in delivering top notch service to clients. At the institution I engaged with customers daily to address their questions about account balances, transactions, overdraft and various feature. I successfully conveyed ideas in a manner that was easy for customers to grasp assisting them in making well informed decisions about their finances. Additionally I aided in resolving any issues or concerns customers had regarding their accounts. While handling telco accounts I managed customer inquiries concerning their phone, internet and cable services. I guided customers through problems, upgrades to their services and clarified their billing statements. Furthermore I strived to offer solutions to any complaints or issues customers raised about the services provided. In my role, as an appointment scheduler my responsibilities included arranging appointments for clients to meet with sales representatives or other professionals. Effectively communicating with clients to determine their availability and preferred meeting times was crucial. Ensuring that appointments were scheduled promptly and accurately recorded in the system was also part of my duties. In my time working in customer service across industries I've gained skills in communicating with clients solving problems and delivering top notch service in a dynamic setting. I've sharpened my ability to tackle challenges and tailor my approach to meet the needs of customers.

As an Accounting Assistant, I supported daily financial operations by processing invoices, reconciling accounts, and managing data entry for accurate record-keeping. I assisted with payroll preparation, maintained organized filing systems, and ensured company policies and procedures compliance. My role required strong attention to detail, time management, and handling of sensitive financial information.