Bookkeeping/Customer Service Rep/SMM

Having a training certificate for QuickBooks without any prior experience demonstrates a proactive and determined attitude towards learning and acquiring new skills. It shows that I have taken the initiative to invest in my own professional development and are willing to learn and adapt to new software and technologies.

In my position, as a customer service representative for an institution telecommunications account and appointment setting service I have acquired experience in delivering top notch service to clients. At the institution I engaged with customers daily to address their questions about account balances, transactions, overdraft and various feature. I successfully conveyed ideas in a manner that was easy for customers to grasp assisting them in making well informed decisions about their finances. Additionally I aided in resolving any issues or concerns customers had regarding their accounts. While handling telco accounts I managed customer inquiries concerning their phone, internet and cable services. I guided customers through problems, upgrades to their services and clarified their billing statements. Furthermore I strived to offer solutions to any complaints or issues customers raised about the services provided. In my role, as an appointment scheduler my responsibilities included arranging appointments for clients to meet with sales representatives or other professionals. Effectively communicating with clients to determine their availability and preferred meeting times was crucial. Ensuring that appointments were scheduled promptly and accurately recorded in the system was also part of my duties. In my time working in customer service across industries I've gained skills in communicating with clients solving problems and delivering top notch service in a dynamic setting. I've sharpened my ability to tackle challenges and tailor my approach to meet the needs of customers.

I used Canva for graphic design. I have experience using this for a variety of purposes, including creating social media posts, marketing materials, presentations, and more. Although I have not used Canva in any work-related projects, I have knowledge and will learn more about it.

As an appointment setter for senior insurance, my main job responsibilities would include: Contacting potential clients to schedule appointments for insurance agents to meet with them. Qualifying leads and gathering necessary information about the client's insurance needs. Providing excellent customer service and representing the company in a professional and courteous manner. Meeting or exceeding daily and weekly appointment setting goals.