Current Employment Status:
Hired Full Time on Apr 22, 2024
Organized and efficient professional with 8 years of customer service experience in voice and non-voice roles, including sales, technical support, and chat support. Experienced in handling customer inquiries, booking reservations, and providing technical assistance. Proficient in Microsoft/Google apps and web tools, with strong written and verbal English proficiency.
Experience: 2 - 5 years
Assists customers by phone to promote and sell products or services. Identifies customer needs, explains features and benefits, and persuades prospects to make a purchase. Manages follow-ups, maintains customer records, and meets sales targets through effective communication and negotiation skills.
Experience: 1 - 2 years
Provides assistance to customers by troubleshooting and resolving technical issues related to products or services. Guides users through problem-solving steps, performs diagnostics, and ensures issues are addressed promptly. Maintains customer satisfaction by delivering clear instructions and effective solutions.
Experience: 5 - 10 years
Provides support to customers by answering inquiries, resolving issues, and offering assistance with products or services. Ensures a positive customer experience through effective communication and problem-solving skills.
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