General Virtual Assistant

Overview

Looking for part-time work (6 hours/day)

at $7.00/hour ($924.00/month)

Bachelors degree

Last Active

November 27th, 2024 (today)

Member Since

October 12th, 2022

Profile Description

Taking inbound and outbound Calls , Sales Call, E-mail, Cold E-mails, Using multiple software's, Import and Export Logistics processing.
Actively listen to customers to understand their issues or concerns
Interview clients to gather information useful in providing recommendations and solutions to a technical problem
Install, configure, and troubleshoot computer systems, servers, and network issues
Provide daily technical support services for information technology establishments
Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
Document and track customer issues using a ticketing system to ensure quick resolution
Maintain the security and integrity of company database by setting access controls
Explain highly technical details to customers using simple understandable terms
Participate in development of information technology and infrastructure projects
Ensure compliance with service agreements to evade legal issues
Guide and direct the activities of less experienced tech support personnel
Maintain an up-to-date knowledge of company products and services
Stay abreast with technological developments and trends
Educate customers on the features of company products/services to minimize technical challenges
Follow-up on customers to ensure their issues are completely resolved
Produce periodic reports of technical support operations to company management.