Top Rated Virtual Assistant | E-commerce Customer Support

With over seven years of comprehensive experience in the e-commerce industry, I have developed a diverse and valuable skill set that uniquely qualifies me for e-commerce support and management roles. My expertise spans across top-tier platforms such as Shopify, Amazon, eBay, Squarespace, and Magento, where I excel at driving sales, managing inventory, optimizing product listings, and ensuring seamless order processing. I am highly skilled at troubleshooting, streamlining operations, and providing technical support to ensure that every aspect of the e-commerce experience runs smoothly and efficiently. My hands-on experience with these tools allows me to maximize sales potential while delivering an exceptional customer experience, setting me apart as an e-commerce professional who is both technically adept and customer-centric. A key highlight of my career has been my work with a wide range of prestigious luxury and high-end brands across multiple industries, including apparel, watches, footwear, beauty products, furniture, and fashion. Beginning in 2015 with Macy’s Omni Channel, I had the opportunity to support some of the most renowned brands in the world, such as Chanel, Michael Kors, Versace, Nike, Adidas, Betsey Johnson, Birkenstock, Calvin Klein, Dior, and many others. I gained invaluable experience managing customer service for luxury and high-end products, ensuring that each customer interaction reflected the quality and exclusivity of these brands. Whether it was resolving issues related to high-end fashion items, coordinating returns for luxury watches, or handling inquiries about exclusive furniture lines, I consistently delivered a level of service that exceeded expectations and upheld the brand’s prestigious image. My ability to work with high-end and luxury items, combined with my e-commerce expertise, enables me to provide top-notch customer support in fast-paced, high-stakes environments. I have a deep understanding of the unique needs of luxury shoppers and how to balance exceptional service with the technical demands of e-commerce. I am passionate about ensuring that every customer receives an experience that matches the quality of the products they’re purchasing. Whether it's offering personalized service for fashion and beauty enthusiasts or assisting clients purchasing premium furniture, I bring a level of professionalism, expertise, and dedication that ensures customer satisfaction and strengthens brand loyalty. I am confident that my combination of e-commerce skills and experience working with luxury brands makes me the ideal candidate to help elevate your business to new heights.

With over two years of experience as a Senior Onboarding Specialist, I have developed a strong expertise in onboarding newly hired agents and clients, ensuring they are fully prepared and confident before stepping into their roles. I specialize in creating a welcoming environment for new agents, introducing them to the organization’s culture, and providing them with comprehensive training. From day one, I assess their skills, identify areas for improvement, and provide consistent feedback to ensure they are well-prepared. I also coordinate with various departments to ensure a smooth transition, fostering collaboration between teams to set both the agents and clients up for success. My role includes organizing training schedules, managing calendars, and ensuring all necessary materials and resources are available to the new hires. I take a hands-on approach to coaching by shadowing agents during their early days and offering continuous guidance until they are ready to go live. I conduct regular check-in calls with both agents and clients to monitor progress, address concerns, and ensure that all needs are met. Additionally, I track and report on agent performance, identifying any areas of opportunity and working with the team to ensure these are addressed promptly. My proactive communication ensures that agents feel supported and clients receive the high level of service they expect. My organizational skills also extend to arranging meetings, managing schedules, and ensuring that all necessary resources are available for successful onboarding. Through my experience and dedication, I ensure a smooth, efficient, and positive experience for all parties involved.

With over three years of experience as an Executive Assistant, I have developed a comprehensive skill set that allows me to efficiently support executives and ensure smooth day-to-day operations. I specialize in managing complex calendars, coordinating meetings, and handling travel arrangements, ensuring that every detail is organized and executed seamlessly. My expertise in scheduling includes organizing high-priority appointments, resolving scheduling conflicts, and ensuring that executives are always on time and prepared for meetings. I also have extensive experience in email management, efficiently sorting through correspondence, prioritizing messages, and drafting responses, all while maintaining a professional tone. In addition, I assist with administrative duties such as document preparation, data entry, and maintaining organized filing systems to ensure that executives have the support they need to focus on strategic priorities. Beyond traditional administrative duties, I also support the recruitment process, including scheduling interviews, communicating with candidates, and managing onboarding tasks. Additionally, I am proficient in writing and content creation, including managing blogs, drafting reports, and preparing presentations. My strong communication skills allow me to provide exceptional customer support, handling inquiries and resolving issues in a timely and professional manner. As an executive assistant, I am accustomed to wearing multiple hats, from managing day-to-day operations to helping with special projects, all while maintaining a high level of confidentiality and professionalism. I am adept at prioritizing tasks, working under pressure, and ensuring that executives have the administrative support they need to thrive in their roles.

With over two years of experience as a Logistics Coordinator, I have gained extensive expertise in managing and optimizing the flow of goods and services, ensuring that shipments are delivered on time and in full. My role primarily involves coordinating with various carriers, including USPS, OnTrac, FedEx, UPS, and DHL, to track shipments and resolve any issues that arise. I am adept at managing logistics and ensuring that shipments are processed efficiently, often troubleshooting issues such as lost or delayed packages. When shipments go missing or experience delays, I take swift action to escalate the issue to the appropriate carrier, working diligently to resolve the problem and ensure timely delivery to the customer. I am skilled at tracking shipments throughout the entire process, keeping a detailed record of all shipments, and maintaining clear communication with both carriers and internal teams. I proactively follow up on escalated cases, liaise with carriers to identify the root cause of delays, and ensure customers are kept informed throughout the resolution process. Additionally, I handle any necessary documentation related to lost shipments, claims, and resolutions, ensuring that all required paperwork is submitted accurately and in a timely manner. My strong organizational skills and attention to detail enable me to effectively manage multiple shipments and carriers, ensuring that all logistics run smoothly and efficiently. Through my dedication to resolving shipment issues and ensuring customer satisfaction, I consistently contribute to a seamless logistics operation.