Customer Service Representative/ Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

March 18th, 2025 (3 days ago)

Member Since

October 8th, 2022

Profile Description

Hi! I am Upgrade to see actual info Upgrade to see actual info. I'm skilled, experienced, hardworking and dedicated person in any task given.  With over 3 years and 8 months of experience as a Customer Service Representative and 24 months as an appointment setter, I am confident in my ability to provide exceptional customer service and contribute effectively to your team. Throughout my career, I have honed my communication skills and developed a deep understanding of customer needs. As a voice agent, I successfully managed a high volume of inbound calls, addressing inquiries, resolving issues, and maintaining a positive rapport with customers. This experience has equipped me with the ability to remain calm under pressure and adapt my communication style to suit diverse customer preferences. My transition to chat and email agent support allowed me to excel in written communication, where I showcased my proficiency in providing clear and concise responses while maintaining the same level of professionalism and empathy that customers expect. I am adept at multi-tasking and managing multiple customer interactions simultaneously, ensuring prompt and accurate resolutions. What sets me apart is my commitment to continuous improvement. I actively sought feedback from supervisors and colleagues to refine my skills and enhance customer interactions. Additionally, I consistently exceeded performance targets, achieving high customer satisfaction ratings and contributing to the overall success of the team. I am excited about the opportunity to bring my hybrid skill set and contribute to your mission of delivering exceptional customer experiences. I am confident that my ability to seamlessly transition between voice, chat, and email support channels will enable me to make an immediate and positive impact on your team's performance. In addition I usually used Teams, Zoom, MS excel, MS word, MS Powerpoint, and for the email I used Gmail, Google sheet, Calendar and Forms.