Monica

Customer Service Representative

80 ID PROOF
Verified
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Overview

Looking for part-time work (3 hours/day)

at $2.80/hour ($184.80/month)

Associate in Hotel and Restaurant Management

Last Active

March 11th, 2025 (yesterday)

Member Since

October 3rd, 2022

Profile Description

- Proficient in all Google Applications 
- Proficient in Siebel, Legacy, Whitepages, Outlook
- Skip tracing, Basic Social Media Marketing
- Inbound and Outbound Lead Generation
- Email Management, Handling complaints
- 5 years of Customer Service Expertise (BOH & Fraud, Collections, Digital live chat, Sales & Billing) 
- Upselling and Cold Calling 
- Experience of collecting delinquent dues and debtors
- Maintain broad knowledge of all company products, services and promotions
- Used CRM in gathering leads information
- Can answer email promptly and do admin tasks

Currently working as a Guest Communication Assistant at Airbnb and I have spent years in one of the Telecommunications companies here in the Philippines from different clients based in Australia. I managed large volume of customer calls in friendly and courtesy manner. I provide outstanding and exceptional customer service. I work with product and sales teams to address and resolve customer issues efficiently. 

Basic Information

Age
33
Gender
Female
Website
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Address
Santo Tomas, Batangas
Tests Taken
IQ
Score:  100
English
B2(Upper Intermediate)
Government ID
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