Bianca

Customer Service and Senior Quality Analyst

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

January 30th, 2025 (8 days ago)

Member Since

October 3rd, 2022

Profile Description

Customer Service and Quality Analyst

Driven and results-oriented professional with extensive experience in both quality analysis and customer service management. Possessing a strong analytical mindset coupled with excellent communication skills, I excel in ensuring the highest standards of product/service quality while delivering exceptional customer experiences.

Key Skills:
I. Customer Service Support Skills:
- Communication Skills (Verbal communication and Written communication)
- Interpersonal Skills (Empathy, Patience and Active listening)
- Problem-Solving Skills (Ability to troubleshoot and Analytical thinking)
- Product Knowledge (Understanding of company products/services and Ability to provide accurate information)
- Multitasking (Handling multiple inquiries simultaneously and Prioritizing tasks)

II. Quality Analyst Skills:
- Attention to Detail (Ability to identify errors and inconsistencies and Thoroughness in reviewing customer interactions)
- Data Analysis (Proficiency in analyzing customer feedback and data, and Identifying trends and patterns)
- Quality Assurance Processes (Understanding of quality assurance methodologies and Implementing QA standards and procedures)
- Feedback and Coaching (Providing constructive feedback and Coaching agents for improvement)
- Reporting(Generating reports on quality metrics and Presenting findings to management for decision-making)