Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
November 11th, 2024 (2 days ago)
Member Since
October 3rd, 2022
Profile Description
Customer Service and Quality Analyst
Driven and results-oriented professional with extensive experience in both quality analysis and customer service management. Possessing a strong analytical mindset coupled with excellent communication skills, I excel in ensuring the highest standards of product/service quality while delivering exceptional customer experiences.
Key Skills:
I. Customer Service Support Skills:
- Communication Skills (Verbal communication and Written communication)
- Interpersonal Skills (Empathy, Patience and Active listening)
- Problem-Solving Skills (Ability to troubleshoot and Analytical thinking)
- Product Knowledge (Understanding of company products/services and Ability to provide accurate information)
- Multitasking (Handling multiple inquiries simultaneously and Prioritizing tasks)
II. Quality Analyst Skills:
- Attention to Detail (Ability to identify errors and inconsistencies and Thoroughness in reviewing customer interactions)
- Data Analysis (Proficiency in analyzing customer feedback and data, and Identifying trends and patterns)
- Quality Assurance Processes (Understanding of quality assurance methodologies and Implementing QA standards and procedures)
- Feedback and Coaching (Providing constructive feedback and Coaching agents for improvement)
- Reporting(Generating reports on quality metrics and Presenting findings to management for decision-making)
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Other Skills
Marketing » Email Marketing
Experience: Less than 6 months
Marketing » Copywriting » Email Copywriting
Experience: Less than 6 months
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- General Santos, South Cotabato
- Tests Taken
- IQ
- Score: 98
- DISC
- Dominance: 45%
- Influence: 24%
- Steadiness: 17%
- Compliance: 14%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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