Content Moderator, Customer Service, Virtual Assistant

Orchestrated cold calling campaigns targeting 200-300 warm leads daily, consistently achieving a 5% conversion rate per 100 leads.

I have been providing customer service for more than 7 years, and during that time I have effectively resolved problems and raised customer satisfaction levels. By handling customer calls, sending and replying to emails, and referring people to live chat solutions, I can gain access to a variety of industries that will enable me to meet and surpass my performance goals. having a high degree of adaptability and a commitment to offering the best possible service and client loyalty.

Consistently exceeded performance expectations with a 96?curacy rate in identifying and removing harmful content, including hate speech, violence, and misinformation. Demonstrated exceptional efficiency, reviewing over 125 videos per day to maintain a safe and welcoming online environment for millions of users. Applied keen judgment and critical thinking skills to discern subtle nuances in content, preventing the spread of harmful narratives and promoting a positive user experience. Actively contributed to fostering a respectful and inclusive online community by promptly addressing and mitigating potential risks to user safety and well-being.

I have the skills in data entry with a clear emphasis on quality and speed. I always work with large amounts of information; I control all additions and entries of information. Error-free and efficiency-centric due to my special priority on detail, I can be considered a perfect candidate for managing your data essentials.

I pride myself on time management; this is because I am able to manage my time in order to fulfill tasks within strict deadlines in high-paced organizations. I maintain a multi-tasking ability in that I manage to balance my many responsibilities while producing excellent work within the shortest time possible. This skill has been of essence in the achievement of performance measures and improving productivity.