Project Manager|Account Manager|Real Estate Acquisition 

Overview

Looking for full-time work (8 hours/day)

at $15.00/hour ($2,640.00/month)

Bachelors degree

Last Active

November 27th, 2024 (today)

Member Since

October 23rd, 2015

Profile Description

Versatile and accomplished professional, adept at navigating diverse roles and responsibilities. I excel in account and project management, customer service, and quality assurance. Recognized for strong leadership skills, analytical thinking, and effective decision-making. I am exceptionally reliable and possess a keen ability to adapt swiftly to new products and processes.
Professional Experience:
SaaS Account Manager
Conducted kick-off calls, collaborated with cross-functional teams, and served as the primary client contact.
Provided ongoing support, ensuring efficient project execution and updating clients on CRM, web development, and SEO progress.
Organized and led training sessions, empowering clients for effective SaaS utilization.
Real Estate Acquisition Manager
Transitioned from a cold caller/appointment setter to an acquisition manager.
Negotiated purchase agreements, educated clients on real estate procedures, and managed a team of cold callers and a lead generation specialist.
Led, managed, and oversaw tasks, performances, and progress of the team.
Quality Assurance Specialist
Conducted call and chat quality monitoring, performed Root Cause Analysis, and ensured alignment with quality measures and SLAs.
Facilitated client calibrations, presenting weekly reports to identify trends, best practices, and opportunities.
Key Skills:
Customer Service:
Chat and Email Support
Inbound and Outbound Call Handling
Subject Matter Expert
Quality Assurance Specialist

CRM and Tools:
• Freshdesk
• GoHighLevel
• ClickUp
• Monday
• Figma
• Zapier
• Jira
• Podio
• Follow Up Boss
• Asana
• Brivity
• Zoho
• Hubspot
• ZenDesk
• Shopify
• Salesforce
• Liveperson
• Mojo Dialer
• RESimpli
• Keap

Telephony applications:
• Zoom
• Google Meet
• Microsoft Teams
• Univerge Blue Connect
• Mojo Dialer
• Smrtphone
• Call tools

Data Entry:
• Google Docs
• Google
• Microsoft 365
• PDF Forms

I am a quick learner with a proven ability to swiftly adapt to new challenges. Committed to achieving high standards, I am eager to contribute my skills, experiences, and dedication to achieving your team's and company's objectives. My background in customer service, technical support, sales, and quality assurance, combined with my leadership and adaptability, makes me a valuable asset to any dynamic team.