VA | CUSTOMER SERVICE | SHOPIFY DROPSHIPPING

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Not Specified

Last Active

December 21st, 2024 (6 days ago)

Member Since

October 17th, 2015

Profile Description

Upgrade to see actual info is a seasoned Virtual Assistant with over 8 years of experience in the BPO industry, specializing in Customer Service and Sales, and 8 years in Off-page SEO with a focus on Link Building Campaign Management. He also has experience managing Shopify Dropshipping, handling product listings, order processing, and supplier coordination. Upgrade to see actual info's positive attitude and flexibility have enabled him to excel in various fields, including digital marketing, e-commerce, sales, and customer service. His diverse experience and strong work ethic consistently contribute to helping clients achieve their business goals.Virtual Assistance Experience-Email/Inbox Management-Research and Data Management-Prospecting-Social Media Management-Basic Design through Canva-Customer Support
Shopify Dropshipping-Managed Shopify stores, including product listing, order processing, and supplier coordination.-Ensured accurate inventory updates and smooth fulfillment processes-Handled customer inquiries, refunds, and disputes to maintain positive store reviews and customer retention.Link Building Experience-Launched and managed multiple outreach link-building campaigns.-Recruited and trained VAs for manual prospecting and contact verification.-Led the outreach team to achieve goals, deliver results, and adhere to SOPs.-Held weekly meetings to address issues, clarify goals, and maintain alignment.-Oversaw the outreach process, including email setup, warm-up, prospecting, negotiation, link insertion, guest post outreach, and monthly reporting.Customer Service Experience-Handled domain registration, renewal, modification, and cancellation for Melbourne IT, Web Central, and DomainZ, across various domain types.-Provided global website and email hosting, focusing on upselling, mainly serving the Australian market.-Addressed inquiries, resolved complaints, and assisted with mail tracking and identifying upsell opportunities.-Resolved product issues, provided basic tech support, and promoted Norton antivirus products to US clients.-Served Australian, Singaporean, and US markets, with a strong focus on upselling and customer satisfaction.