Experienced Customer Service & Sales Professional | Lead Gen

Key Responsibilities: • Provided chat and phone support for hotel, restaurant, and event reservations, ensuring accurate bookings and seamless customer experiences. • Assisted customers with billing inquiries, reservation modifications, and cancellations, maintaining high service standards. • Handled guest concerns regarding pricing, availability, and loyalty programs, ensuring prompt resolution and customer satisfaction. • Processed credit card applications, clearly explaining terms and guiding customers through approval steps. • Utilized upselling and cross-selling techniques to increase revenue by recommending room upgrades, dining packages, and event add-ons. • Maintained customer records and optimized workflow efficiency using CRM tools. Major Achievements & Successes: • Consistently achieved high customer satisfaction scores (CSAT) by providing accurate information and effective issue resolution. • Exceeded sales and upselling targets, contributing to increased revenue and customer retention. • Recognized for strong problem-solving skills, reducing escalations and enhancing guest experiences. • Improved efficiency in handling inquiries and bookings, reducing errors and enhancing service quality.

Key Responsibilities: • Managed customer inquiries via chat, assisting with orders, returns, and account concerns. • Provided troubleshooting for product issues, deliveries, and account verification. • Ensured quick issue resolution while maintaining high customer satisfaction. • Consistently met service quality metrics, including response time and satisfaction scores. • Contributed to process improvements, enhancing chat support efficiency. Major Achievements & Successes: • Achieved high customer satisfaction ratings by providing prompt and effective support. • Improved chat handling efficiency, reducing average resolution time. • Maintained accuracy in issue resolution, minimizing escalations and follow-ups.

Key Responsibilities: • Assisted customers with order inquiries, returns, refunds, and account concerns via phone and chat. • Provided support for Amazon devices and services, ensuring quick and effective resolutions. • Maintained high customer satisfaction scores through efficient problem-solving and clear communication. • Documented interactions accurately in Amazon's CRM system for future reference and service improvement. Major Achievements & Successes: • Achieved high customer satisfaction ratings by delivering prompt and effective support. • Reduced resolution time by streamlining troubleshooting processes for common customer issues. • Maintained accuracy in issue resolution, minimizing escalations and repeat inquiries. • Contributed to process improvements that enhanced overall chat and phone support efficiency.

Key Responsibilities: • Conducted outbound calls to identify and qualify leads for Medicare health benefits. • Assessed customer eligibility and provided detailed information on available plans. • Managed and updated customer data in CRM software to ensure accuracy and efficiency. • Collaborated with the sales team to enhance conversion rates and optimize outreach strategies. Major Achievements & Successes: • Successfully generated high-quality leads, contributing to increased enrollment rates. • Improved lead qualification process, ensuring better-targeted prospects for the sales team. • Maintained a high call-to-conversion ratio through effective communication and persuasion.